Try these steps to resolve the issue:
• First, ensure your account was created successfully. You should have received a welcome email. If not, you may have mistyped your email during registration.
• Signing up for our newsletter does not create an account – it requires separate registration.
• Double-check that you’re using the same email and password you registered with.
• If you’ve forgotten your password, click “Forgot your password?” on the login page. Enter your email, and we’ll send you a link to reset it.
If you’re still having trouble, please contact our Customer Service Team with details of the issue, including screenshots and any steps you’ve already tried.