Returns & Refund

No problem! Our Returns Team can usually identify your order using your name or return address. Here’s what to expect:

• Inspection: Once we receive and inspect your package, we’ll email you to confirm approval.
• Refund: Your refund will be processed within 3–5 business days (depending on your payment method).

Refunds are initiated within 14 calendar days after we receive your returned item or proof of posting.

Once processed, refunds typically appear in your account within 2–5 business days, depending on your bank or payment provider.

Note: Delays can occur due to bank policies—contact your provider if you don’t see the refund after 5 days.

We’re sorry to hear this! Please contact our Customer Service Team immediately with:

• Your order number.
• The name of the faulty item.
• A description and photos of the issue.

We’ll arrange a return, refund your return shipping costs, and dispatch a replacement as soon as we confirm the issue. Most replacements are processed within 1–3 business days.

Unfortunately, we don’t accept in-person returns. To process your return:

• Ship the item via standard Post or a courier service of your choice.
• Follow our Return Guide for packaging instructions.

We’ll email you once we receive and inspect your return.

For cash-on-delivery orders, refunds are issued electronically. To set this up:

• Contact us via our Contact Page and provide:
  • Your IBAN or bank account number.
  • The account holder’s full name (must match the order name).
  • The account holder’s registered address.

Once we receive and inspect your return, we’ll notify you and issue the refund instantly to your provided account.

To claim your warranty:

1. Contact us here with photos and a detailed description of the defect.
2. We’ll review your claim and provide return instructions if needed.
3. Ship the item to us (if requested). Inspection takes up to 30 days.

If covered by warranty:

• Receive a free replacement (shipped immediately if in stock).
• If unavailable, we’ll issue a full refund.

Warranty covers:

• Manufacturing defects (e.g., seam splits, fabric tears).

Warranty excludes:

• Damage from wear and tear (e.g., pilling, stretched elastic, minor scratches).
• Accidental damage or misuse (e.g., tears from improper use).

Out-of-stock items may delay replacements—we’ll notify you of timelines.

You can download and print a new return note here.

To ensure a smooth return process:

• Fill out the form carefully, including your order number and reason for return.
• Double-check all details (e.g., item codes, condition) to avoid delays.
• Include the completed note inside your return parcel.

We’ll process your refund or exchange as soon as we receive your package!

Returns typically reach us within 10 working days after you ship them. To ensure peace of mind:

• Obtain and retain proof of postage from your carrier.
• Use this to track your return until it arrives with us.

We’ll notify you once we process your return.

To ensure a smooth return process:

• Fill out the note accurately, including your order number, reason for return, and item details.
• Double-check for typos or missing information.
• Place the completed note inside your return parcel with the items.

We’ll process your refund/exchange as soon as we receive it!