Orders

Once your refund is processed, it typically takes 2–5 business days for the money to appear in your account.

The exact timing depends on your payment method and bank’s policy. Some banks or credit card providers may take a little longer to process the refund. If you don’t see the funds after 5 business days, we recommend checking with your bank.

No. Unfortunately, we don’t offer price adjustments. Our prices may change due to promotions, stock levels, and customer demand, so we’re unable to refund the difference if the price drops after your purchase.

We always recommend grabbing your favorites when you see a price you love!

We’re so sorry for the mix-up! We work hard to avoid these situations, but if it happens, we’ve got you covered.

Please reach out to our Customer Service Team with your order number and details about the incorrect item. We’ll take care of it and send you the correct item as soon as possible.

Yes! An invoice is automatically issued for every order.

You’ll find your invoice attached to your shipping confirmation email.

If you need another copy, just reach out to our Customer Service Team, and we’ll be happy to help!

If you notice any errors on your invoice, don’t worry—we’ll fix it for you! Simply contact our Customer Service Team, and we’ll update your invoice as soon as possible.

To speed things up, please include your order number and details of the correction needed.

No worries! Here’s where you can find it:

• Check your shipping confirmation email—your invoice is attached as a PDF.
• For cash-on-delivery orders, invoices are sent via email after you collect and pay for your package (they won’t be inside the box).

If you still can’t find it, contact our Customer Service Team, and we’ll resend it to you.

We’re really sorry about that! We do our best to prevent these issues, but if you’ve received a faulty or damaged item, we’ll make it right.

Please contact our Customer Service Team as soon as possible with:

• Your order number
• The item’s name
• A brief description of the issue (photos help speed things up!)

Once we receive the faulty item, we’ll refund your return shipping costs and send you a replacement as quickly as possible.

Not necessarily! If you can’t find your order confirmation, try these steps:

• Check your spam or promotions folder—sometimes emails end up there.
• Make sure your order was placed successfully—was your payment processed?
• Double-check your email address—a small typo can cause the email to go missing.

If you still don’t see it, contact our Customer Service Team with as many details as possible (e.g., your name, order date, and payment method), and we’ll sort it out for you.

Yes, but only if your order hasn’t been shipped yet. If you need to cancel, please contact our Customer Service Team as soon as possible with your order number and reason for cancellation.

• If your cancellation is successful, we’ll confirm it and process your refund (except for cash-on-delivery orders).
• Refunds typically take up to 5 working days, depending on your bank or card issuer.

If your order has already been shipped, don’t worry—you can return it once it arrives!

Unfortunately, we’re unable to cancel orders once they’ve been shipped. However, here’s how you can return the package for a refund:

• Contact the delivery company handling your shipment in your country. Request that they redirect the package back to us.
• Refuse delivery if the package arrives before the carrier processes your request. The package will then be returned to us automatically.

Once we receive the returned item, we’ll contact you to confirm and process a full refund. This applies only to prepaid orders.