How can I apply my 2-year warranty?
To claim your warranty:
- Contact us here with photos and a detailed description of the defect.
- We’ll review your claim and provide return instructions if needed.
- Ship the item to us (if requested). Inspection takes up to 30 days.
If covered by warranty:
- Receive a free replacement (shipped immediately if in stock).
- If unavailable, we’ll issue a full refund.
Warranty covers:
- Manufacturing defects (e.g., seam splits, fabric tears).
Warranty excludes:
- Damage from wear and tear (e.g., pilling, stretched elastic, minor scratches).
- Accidental damage or misuse (e.g., tears from improper use).
Out-of-stock items may delay replacements—we’ll notify you of timelines.