Not necessarily! If you can’t find your order confirmation, try these steps:

• Check your spam or promotions folder—sometimes emails end up there.
• Make sure your order was placed successfully—was your payment processed?
• Double-check your email address—a small typo can cause the email to go missing.

If you still don’t see it, contact our Customer Service Team with as many details as possible (e.g., your name, order date, and payment method), and we’ll sort it out for you.