Sorry for the inconvenience! First, double-check that all your payment details (card number, name, email, etc.) are correct. If you’re still having trouble with a specific payment method, try switching to another available option.
If that doesn’t work, please reach out to our Customer Service Team with details of the issue, including any error messages and steps you’ve already tried.

To unsubscribe, simply click the “Unsubscribe” link in any of our recent newsletters.
If you change your mind and want to subscribe again, just sign up as you did the first time. Please note, you won’t receive another welcome discount code.

Nope, you don’t need an account to shop with us! You’ll receive all order updates via email.
Creating an account makes future purchases faster and easier, letting you save addresses, track past orders, and speed through checkout. Just note, any changes you make to your account (like your delivery address) will only apply to your next order.

Try these steps to resolve the issue:
• First, ensure your account was created successfully. You should have received a welcome email. If not, you may have mistyped your email during registration.
• Signing up for our newsletter does not create an account – it requires separate registration.
• Double-check that you’re using the same email and password you registered with.
• If you’ve forgotten your password, click “Forgot your password?” on the login page. Enter your email, and we’ll send you a link to reset it.
If you’re still having trouble, please contact our Customer Service Team with details of the issue, including screenshots and any steps you’ve already tried.

Simply scroll to the bottom of our homepage, enter your email address, and you’re all set – you’ll be officially subscribed! Plus, you’ll receive a welcome discount as a thank-you for joining.

If you haven’t received your welcome code, try the following:
• Check your Spam folder – sometimes our great deals get lost!
• Double-check that you entered your email correctly. You can try signing up again to see if the code arrives.
If you still can’t find it, contact our Customer Service Team with as many details as possible, and we’ll help you out.

You can download and print a new return note here.

To ensure a smooth return process:

• Fill out the form carefully, including your order number and reason for return.
• Double-check all details (e.g., item codes, condition) to avoid delays.
• Include the completed note inside your return parcel.

We’ll process your refund or exchange as soon as we receive your package!

To claim your warranty:

1. Contact us here with photos and a detailed description of the defect.
2. We’ll review your claim and provide return instructions if needed.
3. Ship the item to us (if requested). Inspection takes up to 30 days.

If covered by warranty:

• Receive a free replacement (shipped immediately if in stock).
• If unavailable, we’ll issue a full refund.

Warranty covers:

• Manufacturing defects (e.g., seam splits, fabric tears).

Warranty excludes:

• Damage from wear and tear (e.g., pilling, stretched elastic, minor scratches).
• Accidental damage or misuse (e.g., tears from improper use).

Out-of-stock items may delay replacements—we’ll notify you of timelines.

For cash-on-delivery orders, refunds are issued electronically. To set this up:

• Contact us via our Contact Page and provide:
  • Your IBAN or bank account number.
  • The account holder’s full name (must match the order name).
  • The account holder’s registered address.

Once we receive and inspect your return, we’ll notify you and issue the refund instantly to your provided account.

Unfortunately, we don’t accept in-person returns. To process your return:

• Ship the item via standard Post or a courier service of your choice.
• Follow our Return Guide for packaging instructions.

We’ll email you once we receive and inspect your return.