Sorry for the inconvenience! First, double-check that all your payment details (card number, name, email, etc.) are correct. If you’re still having trouble with a specific payment method, try switching to another available option.
If that doesn’t work, please reach out to our Customer Service Team with details of the issue, including any error messages and steps you’ve already tried.

Nope, you don’t need an account to shop with us! You’ll receive all order updates via email.
Creating an account makes future purchases faster and easier, letting you save addresses, track past orders, and speed through checkout. Just note, any changes you make to your account (like your delivery address) will only apply to your next order.

Refunds are initiated within 14 calendar days after we receive your returned item or proof of posting.

Once processed, refunds typically appear in your account within 2–5 business days, depending on your bank or payment provider.

Note: Delays can occur due to bank policies—contact your provider if you don’t see the refund after 5 days.

We process and ship orders within 24 hours. Delivery times depend on your location, but for most tracked shipments within Europe, you can expect your package to arrive within:

• Netherlands: 1-3 working days
• Belgium, Germany, Luxembourg: 2-4 working days
• France, Austria, Switzerland: 3-5 working days
• Spain, Italy, Portugal: 4-7 working days
• Poland, Czech Republic, Slovakia: 3-7 working days
• Denmark, Sweden, Norway, Finland: 3-7 working days